Service

Expert Support Anytime

Our experts and engineers are always available to assist you with any challenges. Whether you need help analyzing issues or seeking solutions, we're here for you. We can recommend the right parts, provide updates, and identify potential concerns.

Contact us via email, telephone, or fax, with bilingual support in English and Chinese. We're pleased to help you!

On-Site Installation and Support

Our experienced technicians are available to visit your site for the installation and test run of your machine. We highly recommend this service, especially for first-time users. Our technicians will ensure your equipment is installed and adjusted in best situation .
 

Cost Responsibilities:

For on-site support, please be prepared to cover the following costs:

Visa, round-trip flight tickets, accommodation, and meals.
Technician's salary for the duration of the visit (from departure to return).
 

Comprehensive Training Programs

Our experienced training team is dedicated to ensuring your staff can operate our machines well. Our training programs can meet the specific needs of each customer. Each of our specialists brings extensive knowledge, practical experience, and a strong professional background.

Training can be conducted on-site at your location or at our factory by our qualified specialists.

Reliable Spare Parts Availability

We keep a comprehensive inventory of key parts for our products to address your urgent spare parts needs. This allows us to deliver quickly and efficiently whenever you require them.

Our original spare parts are the best choice for maintaining your machine's performance, ensuring quality and reliability. With years of tested experience, we guarantee prompt delivery to minimize downtime and potential losses, all at competitive prices.

We also recommend purchasing spare parts for 1-2 years of use when placing your machine order to save on costs and delivery time.

We are the professional manufacturer with over 15 years experience on packages machine, not only supply the equipment for each partner, but also supply our best suitable package solution for each partner

Profit Estimation Services

We can help estimate your future profits based on your local market information, including raw material costs, labor, factory rent, EXW price, dealer price, final price, and freight. According our 25 years of experience, we provide suitable advice and solutions to support your business success.